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Salesforce Off Campus Recruitment 2024

Salesforce Off Campus Recruitment 2024

Salesforce Off Campus Recruitment 2024: Salesforce is hiring for Associate Technical Support Engineer through Off Campus Placement for Bangalore, Karnataka, India. A student from various disciplines can apply for the Salesforce Recruitment 2024 Off Campus Drive. Interested and eligible candidates can read more details below.

Details About Salesforce Off Campus Recruitment 2024

Company: Salesforce
Job Role: Associate Technical Support Engineer
Qualification: Graduation
Experience: Freshers
Job Location: Hyderabad, Bangalore, India

Job Description of Salesforce Recruitment 2024 Off Campus Drive

The Associate/Proactive Monitoring Engineer is a customer-focused expert and is responsible for’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.

The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently.
As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.

Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
Manage support cases on a daily basis, including transfers from other regions
Track and maintain all customer communications and case documentation in Service Cloud
Respond to customer-reported issues in a timely manner, per service level agreements
Communicate progress of resolution/status in a timely fashion, per service level agreements
Manage escalations and expectations, for both customers and internal staff
Collaborate with technical support teams in other Salesforce Clouds as needed
Identify situations where professional services may be warranted
Follow established support processes and procedures
Identify improvements for improved customer experience
Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

Salesforce Off Campus Recruitment Qualifications

  • 2023 Engineering Graduate
  • Upto 12 Months of Work experience
  • Previous experience with Salesforce CRM,, Marketing Cloud, and its technologies is desired
  • Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
  • Expertise in Database and relational data structures is good to have
  • Large scale, multi-tenant production environments
  • API Programming or Software Development
  • Software Design Lifecycle
  • Be a dependable, motivated, self-starter, with the ability to work independently when required
  • Previous experience working with scripting languages and/or APIs is a bonus
  • Previous Marketing Cloud experience is a bonus
  • Marketing Cloud Email Specialist Certification is a bonus but not required

How to Apply for Salesforce Off Campus Recruitment 2024?

All interested and eligible candidates can apply for Salesforce Off Campus Recruitment 2024 online by the following link as soon as possible.

If you’re up for this job, go on and hit the “Apply Now” button!

Apply Now

Apply Link for Salesforce Off Campus Recruitment 2024: Apply Now

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